Assistants are the personalities and identities that power communication, scheduling, task execution, and automation within Skej.
Every action performed by Skej is handled through an assistant. You can use one of the built-in system assistants or create your own custom assistant.
To access Assistants, navigate to: app.skej.com/assistants
System Assistants
Skej includes a collection of pre-configured system assistants that are ready to use immediately. Each system assistant includes a preset:
Name
Email address
Personality
Communication style
Signature
Avatar
System assistants require no additional setup and can be used immediately.
Custom Assistants
You can create your own assistant with a unique identity, personality, and communication style. Custom assistants allow you to tailor how Skej represents you, your team, or your organization. When creating a custom assistant, you can customize:
Assistant name
Avatar
Personality
Communication style
Signature
Backstory and context
Assistant Identity
Every assistant needs an email address that can send and receive messages. There are two ways to do that with a custom assistant.
Option 1: Skej-Hosted Email Address
You can use a Skej-managed email address. When creating the assistant, Skej automatically provisions a new @skej.ai email address. You simply choose:
Assistant name
Personality
Avatar
Signature
No additional email setup is required. This is the fastest way to get started.
Option 2: Connect Your Own Company Email
You can also connect a custom assistant to an email inbox within your organization's domain.
Examples:
This allows your assistant to communicate using your organization's branding and email domain.
Requirements
The email account must:
Be a real mailbox
Be accessible by the user creating the assistant
Be separate from any inbox currently used by another custom assistant
If you are migrating from a previous version of Skej, the mailbox cannot already be connected to another active assistant.
Setup Process
The setup process is the same as connecting an inbox in previous versions of Skej:
Create or identify the mailbox you want the assistant to use.
Connect the mailbox during assistant creation.
Complete the authorization process.
Verify connectivity.
Once connected, the assistant will send and receive messages through that inbox.
Customizing Personality
Custom assistants support significantly more personality customization than previous versions of Skej. You can define:
External Communication Style
How the assistant communicates with customers, prospects, vendors, and other external contacts.
Internal Communication Style
How the assistant communicates with you and your team.
Personality Details
Describe how the assistant should behave.
Backstory & Context
Provide background information that helps shape the assistant's behavior.
The more context you provide, the more consistently the assistant will represent your desired style.
Assistant Avatars
Each assistant can have a custom avatar. You can:
Upload your own image
Generate an avatar
Use a default avatar
Avatars help visually distinguish assistants throughout the platform.
Assistant Signatures
Each assistant can have its own email signature. Examples include:
Company branding
Contact information
Scheduling links
Job titles
Legal disclaimers
Signatures are automatically applied to messages sent by that assistant.
Choosing the Right Assistant
Use a System Assistant If
You want to get started immediately.
You don't need custom branding.
You don't need a dedicated company inbox.
Create a Custom Assistant If
You want a unique personality.
You want a dedicated scheduling or operations assistant.
You want to use your own company email domain.
You want complete control over communication style and branding.
Managing Assistants
Assistants can be edited or swapped at any time.
Changes take effect immediately and apply to future conversations, scheduling requests, and task executions handled by that assistant.